Job: Warranty Coordinator

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Posted: 10/12/2017

Job Status: Full Time

Job Reference #: R0002792-1

Job Description

Job Description Summary

We are searching for the right candidate to join our team as a Warranty Coordinator for our Denver Division Office.

Job Details

Job Description

Primary objectives of this position are:

  • To gain competence on input of data into the Newstar Warranty system
  • To gain competence of Taylor Morrison procedures for conducting home reviews
  • To gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements.
  • To provide a high level of service to our customers and Service Representatives using guidelines established in Taylor Morrison’s 1-Year Warranty program
  • To gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval

Primary responsibilities:

  • Input and Dissemination of Warranty tickets and Home Reviews into Newstar and then distribute to appropriate personnel for completion.
  • Maintain office files
  • Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
  • Administer Taylor Morrison’s 10 Year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim.
  • Provide weekly tracking of all outstanding warranty work orders to the field, and update as required.
  • Process check requests for Building Permits and prepare Permit submittals and applications.
  • Complete Customer Service Requests timely and accurately
  • Order, update and distribute construction related forms
  • Prepare and submit building permits
  • Miscellaneous duties as required.

Qualifications:

  • Customer Service experience with a residential homebuilder highly preferred
  • Experience working with warranties preferred
  • Ability to work evenings and some overtime required
  • Newstar system experience helpful
  • High school degree or equivalent required
  • Excellent communication and organizational skills
  • Problem solving skills

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first.  In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

  • Competitive Compensation
  • Health Care - Medical/Dental/Vision/Prescription Drug Coverage
  • 401(k) with Company Matching Contributions
  • Flexible Spending Accounts
  • Disability Programs
  • Employee & Dependent Life Insurance
  • Vacation & Company Holidays
  • Tuition Reimbursement
  • Employee Home Purchase Rebate Program
  • Home Mortgage Program
  • Employee Assistance Program (EAP)

Welcome to the Taylor Morrison, Inc. Career Portal

In order to be the best in the industry, you have to surround yourself with the best people. At Taylor Morrison, Inc., we are committed to being the best North American homebuilder as measured by our employees, customers, shareholders, and business partners.

Headquartered in Scottsdale, Arizona, Taylor Morrison Home Corporation operates in the U.S. under the Taylor Morrison and Darling Homes brands. Taylor Morrison is a builder and developer of single-family detached and attached homes serving a wide array of customers including first-time, move-up, luxury, and active adult customers. Taylor Morrison divisions operate in Arizona, California, Colorado, Florida, Georgia, Illinois, North Carolina and Texas. Darling Homes serves move-up and luxury homebuyers in Texas. In addition, Taylor Morrison also offers home financing though Taylor Morrison Home Funding, providing professional and knowledgeable home mortgage options.

Taylor Morrison, Inc. is always looking for dedicated professionals who share our values.  Please use our Career Portal to view current job openings and apply for positions online.

Thank you for considering a career with Taylor Morrison, Inc.!

For more information about Taylor Morrison please visit www.taylormorrison.com.



Posted 6 Days Ago

Full time

R0002792

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