Job: Customer Service Assistant

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Posted: 10/12/2017

Job Status: Full Time

Job Reference #: R0002710

Job Description

Job Description Summary

We are searching for the right candidate to join our Corporate team as a Customer Service Assistant. This position will be located in Scottsdale, AZ at our Corporate Headquarters.

Job Details

In this position your main responsibilities will be to receive and respond to incoming home buyer issues/concerns.  Issues/concerns are received via a variety of mediums including email, social media, instant chat, phone calls and regular mail.  You will be the person to filter and address issues.  You will also work with other departments including Warranty, Construction, Sales/Marketing. Please note that this position may have a staggered schedule from others on the team (ie. 10:00 AM - 7:00 PM) and may require some Saturday hours.

Qualifications:

The successful candidate will love working with home buyers via the phone and electronic correspondence. 

You will have a strong desire to be responsive to customer needs by replying to home buyers within 24 business hours.

Solid computer/data entry skills (such as Sharepoint, Word, Outlook). 

Ability to handle issues with patience, empathy, diplomacy without your feathers getting ruffled. 

Excellent listening skills, friendly demeanor, desire to help and problem solve.

Ability to read and calm emotional tensions.

Excellent communication skills.

2+ years of customer service experience.

High school diploma. Some college coursework preferred.

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first.  In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

  • Competitive Compensation
  • Health Care - Medical/Dental/Vision/Prescription Drug Coverage
  • 401(k) with Company Matching Contributions
  • Flexible Spending Accounts
  • Disability Programs
  • Employee & Dependent Life Insurance
  • Vacation & Company Holidays
  • Tuition Reimbursement
  • Employee Home Purchase Rebate Program
  • Home Mortgage Program
  • Employee Assistance Program (EAP)

Welcome to the Taylor Morrison, Inc. Career Portal

In order to be the best in the industry, you have to surround yourself with the best people. At Taylor Morrison, Inc., we are committed to being the best North American homebuilder as measured by our employees, customers, shareholders, and business partners.

Headquartered in Scottsdale, Arizona, Taylor Morrison Home Corporation operates in the U.S. under the Taylor Morrison and Darling Homes brands. Taylor Morrison is a builder and developer of single-family detached and attached homes serving a wide array of customers including first-time, move-up, luxury, and active adult customers. Taylor Morrison divisions operate in Arizona, California, Colorado, Florida, Georgia, Illinois, North Carolina and Texas. Darling Homes serves move-up and luxury homebuyers in Texas. In addition, Taylor Morrison also offers home financing though Taylor Morrison Home Funding, providing professional and knowledgeable home mortgage options.

Taylor Morrison, Inc. is always looking for dedicated professionals who share our values.  Please use our Career Portal to view current job openings and apply for positions online.

Thank you for considering a career with Taylor Morrison, Inc.!

For more information about Taylor Morrison please visit www.taylormorrison.com.



Posted 30+ Days Ago

Full time

R0002710

Application Instructions

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